How can we help?

Find your answer here or approach us with your question directly.

Contact us

Guides

Auto-Tracking

Find out how to enable Auto-Tracking and get more insights about the configuration options.

Learn more

FAQ

What is the difference between Klokki and Klokki Slim?

The main difference is the functionality to track time automatically. We call this feature Auto-Tracking. The rest of the features are identical and have the same high standards that we try to bring into our apps. With this separation, we want to make the pricing model more flexible and provide our customers the option to pay for what they need.

What is Auto-Tracking and how can it improve my daily work?

Auto-Tracking will start the timer for you without taking away your control over it. You just need to define a few rules for Klokki by which it will be guided. After that, Klokki will work completely autonomous — start and pause the timer depending on your behavior. Please write us an email if you've experienced issues with it.

Can I still use Klokki after my 1-year license ends?

Yes. Klokki will continue to work without any limitations — this is our promise to you. But for us to ensure the future development of the app, we can't provide you with further updates from that point on. We are giving an update option which you can purchase for $14.50 and get a 1-year worth of updates.

Can I install Klokki on multiple Macs?

When you purchase Klokki, your license entitles you to use the app on one computer only. If you have multiple Macs, you need to purchase a new license for each device. Contact us to get a discount on a bulk purchase.

Why are you showing a monthly subscription option, but I can't subscribe to it?

This option is harder to implement and takes more time to develop. But you can download Klokki for free now and start the 30-days trial. We are doing our best to provide to you the subscription option as well.

Why can't I purchase Klokki on the Mac App Store?

The Mac App Store guidelines have certain limitations which make it impossible for us to deliver you the Auto-Tracking functionality.

Why doesn't Auto-Tracking start the tracking of time?

We've thoroughly tested Auto-Tracking, but as this is a feature which can be configured in different ways, some problems may occur. Please write us an email if you have issues with Auto-Tracking, we are more than happy to support you. Your feedback helps us to continue improving the feature.

Can you access my data?

No. Your data belongs to you and is stored only on your machine. If you have purchased Klokki, the only thing we get is your email and app-license information. That is only used to link your license to your email. We take privacy very seriously and will never misuse your trust in us.

Can I export Klokki data to other services?

Klokki and Klokki Slim provide the possibility to export a CSV-file which can be imported into other apps and services.